PLEASE READ THIS INFORMATION BEFORE YOU PURCHASE AN ITEM ONLINE.
All Iriarte Iriarte items are made with natural leather.
What does this mean?
Natural leather is leather that has not been treated with chemicals such as Chromium or plastics. At Iriarte Iriarte we choose not to use these types of leathers because we believe them to be highly toxic. We respect leather for what it is and we do not consider natural marks within it to be defaults. We want products to be as environmentally friendly as possible which is why we also use vegetable dyes.
Following these lines you may read our return policy and other sections that may be of interest.
We accept returns or exchanges on any undamaged, unused items within 5 days of delivery date, after 5 days all sales are final.
Returns will take place at the Customer’s initiative, convenience, and expense. Failure to provide a tracking number will void the return.
Returned parcels must be marked “RETURNED MERCHANDISE” with a €0 customs value to avoid any processing costs and delays on re-importation. Re-importation costs claimed against us (the Seller) will not be refunded to the Customer.
All SALE items are final and have no return.
We ship worldwide. However, we cannot spy on the delivery company that transports your order from us to you, Shame! Nonetheless, we trust in our delivery service – DHL, for they deliver items on time and in perfect conditions.
INTERNATIONAL SHIPPING / CUSTOMS
Bear in mind that the further you are from us the more your items travel. We generally give an approximate of a week or two for your order to arrive but this also depends on the final destination. Different countries, different rules. This also applies to Customs. We cannot and will not interfere with the authorities of any country. If your items are being held in customs or you are asked to pay a custom fee for importing goods please do not hold this against us for it is the tax laws in the country and not us who are asking you to do so.
We will also refuse to under-assess the value of the Products on shipping documents, in compliance with Spanish laws.
All items shipped have a tracking number. Please be sure the address you have provided is correct for it might be at an office waiting for you to take it home. You can locate your package through DHL’s website at www.dhl.com
CUSTOMS & OTHER CHARGES
Each country has its own rules and policies regarding the import of goods. We will never interfere with the authorities, nor any governmental organisation, dealing with legal taxes on imported goods of any country. So if you are charged an extra fee for receiving your order, note that it is not related to the shipping cost (which is included in your invoice) and that it is an import tax that the authorities of the country can demand from you. We would love to be able to know what customs may charge you but we cannot provide a straight answer to the monetary amount that each country has established for its political regulations concerning the import of goods. It is your responsibility to inform yourself on the matter. Please do not be surprised if there is an added cost to receive your items.
PACKAGES RETURNED TO SENDER
Please write the correct address. If a package is returned to us due to address issues, we will contact you to organise a new delivery. Depending on the circumstances the reshipping will be at your expense once again. If you do not contact us within 30 days, your order is considered Null & Void. You, the customer, will be responsible for the total sum of the shipping costs.
If you think your item is not in perfect condition please read the following information.
As mentioned above, we use natural leather free from chemicals. Chromium is a chemical used to fade away leather’s natural marks such as nerves, capillary vessels, or other signs. However, it is highly toxic. Other brands may use leather mixed with plastics that will also provide the same effect and will embellish low-quality leather that will, within time, show itself for what it really is. At Iriarte Iriarte we believe that anything natural will always be more beautiful than something that has been chemically altered, which is why we do not consider these natural signs to be scratches nor deteriorations. If you appreciate this ideology you will love your bags and wallets as much as we love making them for you.
If you still think that your product is faulty please contact us at email@example.com